The Nelson Mandela Bay Business Chamber’s Help Desk has received a major boost following Atlas Security’s signing as one of the main sponsors to assist the Chamber to expand this service to businesses in the ease of doing business.
The Chamber operates a highly responsive Help Desk to assist its member companies with obstacles they encounter with respect to ease of doing business. These relate to a multitude of queries relating to municipal services, or information relating to investments.
The ease of doing business is an important aspect of creating a conducive environment for business to thrive.
“We are pleased that Atlas recognises the importance of this strategic resource by coming on board as one of the major sponsors. This partnership will solidify our work in this space and also enable us to increase the number of cases we are dealing with on behalf of our members,” says Denise van Huyssteen, the chief executive of the Chamber.
“Our Help Desk plays a significant and integral part in highlighting some of the key areas that negatively impact businesses in Nelson Mandela Bay. It is for this reason that we have strengthened this area of our work to ensure that we take away the cumbersome administrative process of having their problems resolved at the municipality.”
In 2022, the Chamber resolved 70% of the queries received through the Help Desk, 26% were in progress while only 4% could not be resolved. Most of the queries related to water leaks, with electricity and roads accounting for 15%.
The Help Desk tracks the resolution rate constantly. “Over the past few years, the resolution rate has dropped directly indicating the dysfunctionality of the Municipality with a clear indication which departments are not functioning properly. The Help Desk further assists geographic clusters with sharing previous successes and assisting member companies through lessons learnt,” says Van Huyssteen.
Atlas Security Marketing Manager Ryan Morris says: “It is a privilege to be able to take our relationship with the Nelson Mandela Bay Business Chamber to new heights through the sponsorship of the Help Desk. Our vision for a better tomorrow within Nelson Mandela Bay aligns with the core values of the Business Chamber, as a better tomorrow does not only revolve around security, but also around a better lifestyle made possible by building a stronger business environment. With successful business, comes greater opportunities for all, ultimately resulting in empowering the people of our incredible Metro.”